Shipping/Delivery Policy
1. Shipping/Delivery Methods:
a.) Domestic Delivery:
We offer reliable and efficient domestic delivery services to all locations within South Africa.Our trusted logistics partners ensure prompt and secure delivery of your orders.
b.) International Delivery:
We also provide international shipping services, ensuring that our products reach customers worldwide.
Delivery times may vary depending on the destination and customs regulations.
2. Shipping/Delivery Timeframes:
We strive to process and dispatch orders within 1-2 business days after payment confirmation.
Local delivery within South Africa generally takes 3-5 business days.
International delivery times may vary, ranging from 7-14 business days based on the destination.
3. Shipping/Delivery Charges:
Shipping charges will be calculated based on the weight and dimensions of the products, as well as the delivery location.
All shipping costs will be clearly displayed at the time of checkout before confirming your order.
4. Order Tracking:
Once your order has been dispatched, a tracking number will be provided to monitor the progress of your shipment.
You can track your order directly on our website or through the designated courier's tracking system.
5. Delivery Delays:
While we strive to meet estimated delivery times, unforeseen circumstances may cause delays.
In the event of any significant delays, we will promptly inform you and work towards a resolution.
6. Order Confirmation and Notification:
Upon successfully placing an order, you will receive an email confirmation with the details of your purchase.
We will also notify you via email when your order has been dispatched, along with the tracking information.
7. Shipping/Delivery Address:
Customers are responsible for providing accurate and complete shipping addresses.
Sentinel Prime Group and its subsidiaries will not be held liable for any delays or extra charges arising from incorrect addresses provided by the customer.
8. Product Packaging:
We ensure that all products are packaged securely to prevent damage during transit.
In case of any damaged items upon delivery, please contact our customer support team immediately for assistance.
9. Return and Refund Policy:
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For information regarding returns and refunds, please refer to the dedicated Return and Refund Policy section on our website.
For any further inquiries or assistance, please don't hesitate to reach out to us via email at [email protected] or call us at +27 72 362 2132.
